Ticket #664 (closed Bugs: worksforme)

Opened 3 years ago

Last modified 3 years ago

Queue failover route does not work correcly in Device/User Mode

Reported by: Bob LaPoint <blapoint@carolina.rr.com> Assigned to: wozto1s
Priority: blocker Milestone:
Component: Queues Version: SVN-HEAD
Keywords: Cc:
Confirmation: SVN Revision (if applicable):
Backend Engine: All Backend Engine Version:

Description

If using device user mode and no agents are logged into a queue the failover destination route does not work, Allisons voice comes on and sais Goodby and disconnects the call. It seems to work fine in Device mode.

Change History

04/17/06 14:03:40 changed by ariel_

This problem is happening also with device/extension set the same. When using static agents and it does not find any to get the call it fails over instead of leaving person in the queue. The failover is really bad due to it just hangs up on the person in the queue.

04/18/06 12:51:54 changed by wozto1s

  • milestone set to 2.1.

04/18/06 12:52:27 changed by wozto1s

  • owner set to wozto1s.
  • status changed from new to assigned.

04/25/06 12:51:15 changed by RyanCourtnage

Please send the console output

Use the wiki tags {{{ .... }}} around your paste please.

05/02/06 04:24:50 changed by _xo_

On my SVN 178X The failover works well if there is no static/dynamic agents logged into the queue.

05/02/06 04:29:40 changed by wozto1s

Thanks for the additional info on this, I've been away from development for a few days I'm afraid so not had chance to have another look.

Will be picking this up again later today.

05/07/06 06:40:15 changed by wozto1s

  • status changed from assigned to closed.
  • resolution set to worksforme.

I think this may now be fixed actually, can you re-test using the latest SVN HEAD.

I've done some of my own testing on my setup today and this seems to work as I would expect.

If you are still having problems, please re-open this with some additional info, i.e. the setting you have on your Q plus what you are expecting to happen and when

05/07/06 06:40:23 changed by wozto1s

  • milestone deleted.