There are certain VoIP adapters (notably those by Leadtek) that do not recognize the # key as a quick termination character for a dial string. Or to put it another way, it's possible to construct a dial plan entry that looks for a # at the end of the line, BUT the # still gets passed to asterisk, so (just as an example) in the CLI you see something like this:
-- Executing Macro("SIP/282-79a1", "dialout-trunk|6|*60%23
") in new stack
And instead of going to *60 (the time) it tries to find a trunk that will accept this four character long string, *60#. So I suggest that when a number is dialed from an extension, any trailing # characters be stripped before any further processing occurs.
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