Ticket #2671 (closed Bugs: fixed)

Opened 10 months ago

Last modified 5 months ago

Compond announcements can not be used as Remote Announcements

Reported by: ric9887 Assigned to: p_lindheimer
Priority: minor Milestone: 2.5
Component: Follow Me Version: 2.4-branch
Keywords: Cc:
Confirmation: Confirmed SVN Revision (if applicable):
Backend Engine: Asterisk 1.4.x Backend Engine Version:

Description (Last modified by lazytt)

It appears that compound announcements (system recordings which have been strung together) cant be used as Remote Announcements in either Follow Me, Ring Groups or Agent Announcements in Queues. The Queues / Agent Announcements section actually tells you that you have compound announcements defined and to basically be careful not to use them, but Follow Me and Ring Groups do not.

If you try to use a compound announcement, defined in system recordings, in either of these the system will try to find the corresponding file, fail, and drop the call. Shown here :-

[Feb  9 16:20:11] VERBOSE[7532] logger.c:     -- Executing [s@macro-confirm:2] NoOp("Local/xxxxxxx@from-internal-f717,1", "CALLCONFIRMCID: 205") in new stack
[Feb  9 16:20:11] DEBUG[7532] app_macro.c: Executed application: Noop
[Feb  9 16:20:11] VERBOSE[7532] logger.c:     -- Executing [s@macro-confirm:3] Set("Local/xxxxxxx@from-internal-f717,1", "__MACRO_RESULT=ABORT") in new stack
[Feb  9 16:20:11] DEBUG[7532] app_macro.c: Executed application: Set
[Feb  9 16:20:11] VERBOSE[7532] logger.c:     -- Executing [s@macro-confirm:4] Set("Local/xxxxxxx@from-internal-f717,1", "MSG1=please-answer-the-following&order-desk&call") in new stack
[Feb  9 16:20:11] DEBUG[7532] app_macro.c: Executed application: Set
[Feb  9 16:20:11] VERBOSE[7532] logger.c:     -- Executing [s@macro-confirm:5] Read("Local/xxxxxxx@from-internal-f717,1", "INPUT|please-answer-the-following&order-desk&call|1||1|5") in new stack
[Feb  9 16:20:11] VERBOSE[7532] logger.c:     -- Accepting a maximum of 1 digits.
[Feb  9 16:20:11] WARNING[7532] file.c: File please-answer-the-following&order-desk&call does not exist in any format
[Feb  9 16:20:11] WARNING[7532] file.c: Unable to open please-answer-the-following&order-desk&call (format 0x4 (ulaw)): No such file or directory
[Feb  9 16:20:11] VERBOSE[7532] logger.c:     -- User disconnected

Compound announcements can successfully be used as caller Announcements in each of the places I have tried (Meet Me, Ring Groups & Conferences)

Change History

07/01/08 14:25:59 changed by lazytt

  • description changed.

07/12/08 14:59:51 changed by p_lindheimer

  • owner changed from gregmac to p_lindheimer.
  • confirmation changed from Unreviewed to Confirmed.
  • component changed from Announcements to Follow Me.
  • milestone changed from Cut Line to 2.5.

07/16/08 21:11:23 changed by p_lindheimer

  • status changed from new to closed.
  • resolution set to fixed.

r6038 - it now allows compound recordings

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