Open Source Training Seminar FreePBX Paid Support

Ticket #2073 (closed Feature Requests: fixed)

Opened 1 year ago

Last modified 1 month ago

Report caller hold time to agent in Queues

Reported by: mglaske Assigned to:
Priority: minor Milestone: 2.5
Component: Queues Version:
Keywords: Cc:
Confirmation: Confirmed SVN Revision (if applicable):
Backend Engine: All Backend Engine Version:

Description

The ability to report the amount of time that the caller has been on hold to the agent that answers the call..

Check out https://thirdlane.amer.net:10000/ un: demo, pw: insecure. - just for reference, they have a couple nice features, but we still like freepbx much better!

Change History

11/13/07 20:44:02 changed by WAudette

  • confirmation set to Confirmed.
  • version deleted.
  • milestone deleted.

07/24/08 10:46:43 changed by p_lindheimer

  • milestone set to 3.0.

08/01/08 16:01:26 changed by p_lindheimer

  • milestone changed from 3.0 to 2.5.

08/01/08 20:33:25 changed by p_lindheimer

  • status changed from new to closed.
  • resolution set to fixed.

(In [6247]) closes #2073 prepend optional queue hold time to CID so agent can see how long the person was holding

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