Ticket #1250 (closed Feature Requests: fixed)

Opened 2 years ago

Last modified 1 year ago

IVR menu before voicemail

Reported by: shimi Assigned to:
Priority: minor Milestone: 2.4
Component: Core - Users/Devices Version:
Keywords: Cc:
Confirmation: SVN Revision (if applicable):
Backend Engine: All Backend Engine Version:

Description

Add a field to set up a mobile phone for each extension that will sit in the DB. Preferably, create a checkbox to allow or not allow the user to change this setting from inside his voicemail settings (like the possibility for the user to do follow-me today from within Recordings).

With that number on file, we can:

a) Change automatic sending to VM to be replaced (user toggleable!) with some sort of "Press 1 to leave a message, press 2 to be diverted to the callee mobile phone, press 0 to reach an operator".

b) use the number (again, user toggleable, and since money is involved, also admin forceable to NO), use the SMS[1] function of asterisk with the PSTN SMSC with that mobile number as a parameter to notify a user for a new stored voicemail (similiar to the text being sent today for new messages by e-mail, just to the cellular phone). If we are REALLY going further here, a speech-to-text would be neat, but that's probably for freepbx 4.0 or so ;-)

[1] http://www.voip-info.org/wiki-Asterisk+cmd+Sms

Change History

11/03/06 01:15:53 changed by gregmac

  • owner deleted.
  • summary changed from Reaching the callee better - VoiceMail TNG, Mobility & SMS to IVR menu before voicemail.
  • component changed from - choose - to Core - Users/Devices.
  • milestone set to 3.0.

I like this idea, with some changes.

Using a 'mobile phone' astdb entry is redundant, followme already provides a much better version of this functionality.

What I do like, however, is the idea of an IVR before going to voicemail, exactly as you've said, but with press 2 activating follow-me.

The menu should be configurable as a global option, as well as having overrides for each extension. These overrides can be configued in UserPortal.

Supporting SMS for voicemail notification is 1) a separate feature request, 2) already supported externally by using an email-to-SMS gateway.

01/23/07 04:57:24 changed by lazytt

a) is allready being dissused here #1592 b) isnt this the same as #1282?

06/05/07 22:45:35 changed by lazytt

  • status changed from new to closed.
  • resolution set to fixed.
  • engine_version changed.
  • svn_rev changed.

Basicly addressed with VmX and #1282

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