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Caller ID Lookup Sources
This module porvides the ability to specifiy Sources where inbound calls can have their Caller ID looked up so Caller ID Names can be used or changed.
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Caller Name Lookup Source not working
I have interfaced my Avaya Definity with Asterisk. I can get Caller ID information to the Cisco phones on the asterisk but cannot get the system to Lookup the names from the Internal Address Book where they are populated. I have setup the Caller Name Lookup Source to "Internal" and setup an Inbound Route through the Zaptel Channel (Sangoma E1 card). I still cannot get Asterisk to Lookup the names from the internal source.
If no documentation is available...
If no documentation is available how the heck can I know how to set up my mysql database so that this module can pull info from it ??
Here is a link to the one I use...
http://bestof.nerdvittles.com/applications/asteridex4/
Not only can it feed caller ID, you can click to dial with it.
CID Lookup source --- dynamic link customers with agents ?
I have small problem when deploy a call center ... have a requirement of my customer is :
"When a familiar customer make call into Call Center, if Asterisk system known Caller Number, Can this system route the call to assigned agent (maybe via database have 2 field Customer No. and Agent ) ? ". For follow example :
Inbound Call :
Customer No. Agent
8776352536 101
8236482927 102
9872636482 103
8364818153 201
... ...
if can't lookup Caller No. so will route this call into Queue as normal !
I think CID Lookup Source module can solve this requirement ... but i don't have any ideal !
(This is my ideal :
incoming call ---> CID Lookup source ---> Caller No. found ----> assigned Agent
----> Caller No. not found -----> Queue
Please give some ideal about this problem !
Thanks all !
Steven Lam (R&D Manager)
Mobile No. : +84918633646
Bussiness No. : +845126377 (Ext : 150)
time to dig out the waraxes ;)
Since Freepbx 2.4 i found that CID source using Asterisk Phonebook work great!.
For now im a the beginning and im workin to implement remote sources [http]
Hey Misters from the freepbx team:
Big up and many thanks for al your great work!
cheers
liku
No CID lookup for Extension DIDs
I am using the the internal Asterisk Phonebook in FreePBX 2.4 for lightweight CID lookup but it does not work for DirectDial entries created directly on Extensions. Instead you have to delete the Extension DID and create a seperate inbound route that forwards to the extension.
You would think that associating a CID lookup source with the anyDID/anyCID inbound route would then use the CID lookup source for all DIDs created by extensions. Is this in purpose and is there a simpler workaround?