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Administration Guide

This is a book-style Wiki (or a Wiki-style book) that will become complete Administrators Guide to FreePBX.

To help, add a child page to this page, writing a section for each of the major items in the rough outline.

Pick whatever you like. If it's not one of the categories below, or belong to them, think carefully if it belongs here at all. It may be more useful someplace else.

Rough outline:

Installation

  1. Information gathering
  2. Putting the system together
  3. Starting from a blank slate
  4. Creating and assigning extensions.
  5. Setting up voicemail
  6. Creating an IVR.
  7. Creating Queues.
  8. Setting up backup and restore
  9. User control: How to let the user at a little bit...
  10. User Portals and the ARI
  11. Training New Users on how the system is configured
  12. Transitioning to the new system
  13. Running a help desk using voice, tickets, and email
  14. Connecting POTS lines
  15. Connecting PRI trunks
  16. How to connect VOIP trunks
    1. How to test a new IP line for VOIP quality
    2. Two-way trunks
    3. One-way trunks
  17. Outbound routing
  18. Inbound routing

Administration

  1. Moves, adds, changes, and deletes: How to administer extensions with a minimum of pain.
  2. Creating, changing and deleting IVRs.
  3. Creating, changing and deleting Queues.
  4. Backup and restore: From cron to Oh, No!
  5. User control: How to let the user at a little bit...
  6. Training New Users on how the system is configured
  7. New Equipment: How to add with a minimum of disruption
  8. Upgrades: How and when to do it.
  9. Running a help desk using voice, tickets, and email
  10. How to move a PRI
  11. How to move a VOIP trunk.
  12. How to test a new IP line for VOIP quality
  13. How to mix VOIP and data on the same LAN
  14. How to mix VOIP and data on the same backhaul

‹ Upgrading your systemupAdding Extensions ›