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Correct Way to Add Dynamic Agents?
I'm trying to use PHP to add dynamic agents to our queues via the manager interface. Previously, I was doing the following:
Action: QueueAdd
Queue: 301
Interface: SIP/358
Penalty: 1
Paused: false
However, we were having the problem described in this ticket http://www.freepbx.org/trac/ticket/2696 so I changed the script to:
Action: QueueAdd
Queue: 301
Interface: Local/358@from-internal/n
Penalty: 1
Paused: false
With that change in place, the voicemail problem was resolved but a new one came up. Essentially, randomly, our agents would have a queue call that only rang once before going to the next agent in the queue. I looked in the logs and found this bit:
May 14 13:11:05 VERBOSE[26066] logger.c: -- AGI Script dialparties.agi completed, returning 0
May 14 13:11:05 DEBUG[26066] app_macro.c: Executed application: AGI
May 14 13:11:05 VERBOSE[26066] logger.c: -- Executing Dial("Local/358@from-internal-7f21,2", "SIP/358|15|rwM(auto-blkvm)") in new stack
May 14 13:11:05 DEBUG[26066] chan_sip.c: Setting NAT on RTP to 0
May 14 13:11:05 DEBUG[26066] chan_sip.c: Outgoing Call for 358
May 14 13:11:05 VERBOSE[26066] logger.c: -- Called 358
May 14 13:11:05 VERBOSE[25659] logger.c: -- Local/358@from-internal-7f21,1 is ringing
May 14 13:11:05 DEBUG[3715] chan_sip.c: (Provisional) Stopping retransmission (but retaining packet) on '0b0e229f7e2144aa3619fc6605d71a4e@10.1.4.20' Request 102: Found
May 14 13:11:05 DEBUG[3715] chan_sip.c: (Provisional) Stopping retransmission (but retaining packet) on '0b0e229f7e2144aa3619fc6605d71a4e@10.1.4.20' Request 102: Found
May 14 13:11:05 DEBUG[3595] channel.c: Avoiding initial deadlock for 'SIP/358-090d2960'
May 14 13:11:05 VERBOSE[26066] logger.c: -- SIP/358-090d2960 is ringing
May 14 13:11:05 VERBOSE[25659] logger.c: -- Nobody picked up in 15000 ms
May 14 13:11:05 DEBUG[26066] chan_sip.c: update_call_counter(358) - decrement call limit counter
May 14 13:11:05 DEBUG[26066] chan_sip.c: Acked pending invite 102
May 14 13:11:05 DEBUG[26066] chan_sip.c: Stopping retransmission on '0b0e229f7e2144aa3619fc6605d71a4e@10.1.4.20' of Request 102: Match Found
May 14 13:11:05 DEBUG[26066] app_dial.c: Exiting with DIALSTATUS=CANCEL.
May 14 13:11:05 VERBOSE[26066] logger.c: == Spawn extension (macro-dial, s, 7) exited non-zero on 'Local/358@from-internal-7f21,2' in macro 'dial'
May 14 13:11:05 VERBOSE[26066] logger.c: == Spawn extension (macro-dial, s, 7) exited non-zero on 'Local/358@from-internal-7f21,2' in macro 'exten-vm'
May 14 13:11:05 VERBOSE[26066] logger.c: == Spawn extension (macro-dial, s, 7) exited non-zero on 'Local/358@from-internal-7f21,2'
May 14 13:11:05 VERBOSE[26066] logger.c: -- Executing Macro("Local/358@from-internal-7f21,2", "hangupcall") in new stackHere's the definition of the queue from queues_additional:
[301] announce-frequency=120 announce-holdtime=yes eventmemberstatus=no eventwhencalled=no joinempty=yes leavewhenempty=yes maxlen=0 monitor-format=wav monitor-join=yes music=CreativeCommons periodic-announce= periodic-announce-frequency=60 queue-callswaiting=queue-callswaiting queue-thankyou=queue-thankyou queue-thereare=queue-thereare queue-youarenext=queue-youarenext retry=5 strategy=rrmemory timeout=15 wrapuptime=0 agentannounce= context=
I'm not sure if I'm not adding agents correctly or if something else is wrong. We only started having this one ring problem after I changed from SIP to Local. Any guidance or links are appreciated in advance. I search with Google but couldn't find anything directly related.
Edit: We're using FreePBX 2.4.0.0 with Asterisk 1.2.24. Sorry for not including this before.
Not to self bump, but I was
Not to self bump, but I was wondering if fresh eyes might have any insight into this? We're getting ready to upgrade to Asterisk 1.4.x and it would be good to resolve this issue at the same time.