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VmX

Follow Me or VmX Locater™ - Which One is for You?

p_lindheimer's picture
Posted September 13th, 2007 by p_lindheimer (Developer)
in
Some people like to have all calls follow them and ring all their phones. Others may prefer to not be bothered by every call; if the caller really needs them now, they would like an option but prefer to have voicemail handle the less urgent matters. FreePBX offers two different features that are designed for these scenarios, Follow Me and VmX Locater. But why choose between the two when you can have the best of both worlds?

Making Follow Me and VmX Locater Work Together


Follow Me

in

Follow-Me settings are just like a mini Ring Group, but it's tied directly to your extension. It's configured exactly the same way as a ring group, including the ability to use an announcement
to alert people that they're being transferred elsewhere.

The dialplan has been structured such that any place where one might dial to ring an extension, the Follow-Me ringgroup will be engaged if it is defined. This means that from an IVR calling from


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General Settings

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Dialling Options

Number of seconds to ring phone before sending callers to voicemail

This is reasonably self explanitory, except this number is also
used in Ring Groups to determine the amount of time each phone will
ring in a 'hunt' or 'memoryhunt' ring group.

Extension prefix for dialing direct to voicemail

Dialing this before an extension will not ring the extension, but send you directly to this person's voicemail box.


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Voicemail VmX™ Locater - what's that?

p_lindheimer's picture
Posted January 27th, 2007 by p_lindheimer (Developer)
in

For some people, Follow-Me does the trick. If I'm not at my desk, start looking for me always. For others, they may not want this unless the caller really needs to reach them. You can configure complicated IVRs, ringgroups, etc. to chain together but this is not manageable on a large scale. So how do you give everyone the ability to provide options to be located, on demand and that the user can manage. That's where the Voicemail VmX Locater comes in ...

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