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Voicemail

Voicemail Module

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The Voicemail Module is a required for the system to work properly. For
that reason, once installed it can not be un-installed. This module
provides the functionality to the Extensions or Users Page to configure
Voicemail. It also provides the Feature Codes used to dial into a users
Voicemail box.


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Setting Up Voicemail

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Setting up Voicemail

Voicemailboxes are typically created when used for the first time.

Assigning Voicemail PasswordsYou must enter a voicemail password when creating an extension enabled with voicemail. Choose a password that is at least 4 digits. Resist the impulse to standardize the default. Most people won't change it, and the system will be insecure.
Instructing New Users

New users should, as matter of policy, be sent an email with both general instructions, their voicemail initial password, and directions to change it.


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How to make voicemail accessible from an outside line

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How to make voicemail accessible from an outside line

Here's how to allow your users to call in on your main outside line and access their voicemail boxes.

  • Install the Misc Destinations module if you have not
    already done so: Go to Tools, Module Admin, Check for updates online.
    After the page has reloaded, click on Misc Destinations, Install, and
    click the Process button.

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General Settings

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Dialling Options

Number of seconds to ring phone before sending callers to voicemail

This is reasonably self explanitory, except this number is also
used in Ring Groups to determine the amount of time each phone will
ring in a 'hunt' or 'memoryhunt' ring group.

Extension prefix for dialing direct to voicemail

Dialing this before an extension will not ring the extension, but send you directly to this person's voicemail box.


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Voicemail VmX™ Locater - what's that?

p_lindheimer's picture
Posted January 27th, 2007 by p_lindheimer (Developer)
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For some people, Follow-Me does the trick. If I'm not at my desk, start looking for me always. For others, they may not want this unless the caller really needs to reach them. You can configure complicated IVRs, ringgroups, etc. to chain together but this is not manageable on a large scale. So how do you give everyone the ability to provide options to be located, on demand and that the user can manage. That's where the Voicemail VmX Locater comes in ...

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